Contact us

If you require vat receipt for your visit, please contact the hotel or pub directly. You can search for a location here.

Contact details for individual pubs and hotels can be found on their web page – To search for a specific pub and its contact details, click here.

To contact our customer services team, use this contact form.

If your question is about a specific pub, during your pub visit, it is best to speak to the manager on duty. Alternatively, you can find, in this FAQ section or the one on our app, answers to the most commonly asked questions. We review the list regularly, so let us know if your question is not covered.

To contact our customer services team, use this contact form.

It is always better to raise any complaints during your pub visit, with the manager on duty. The pub teams can handle queries or issues on the day much more effectively than the head-office team. 

If you are not satisfied with the response received, use this contact form. We are unable to take direct calls.

If you have seen a property which you consider would be suitable as a Wetherspoon pub, click here to let us know about it. 

If you would like to offer your services to us, click here to introduce yourself. 

Please be aware that employees are not authorised to enter into legally binding contracts or accept any kind of gift or hospitality.

No agreement, contract, document, letter or any other attachment to an e-mail should be taken as a legally binding commitment by Wetherspoon, unless it has been signed at the company’s purchasing meeting by an authorised representative.

Information about J D Wetherspoon can be found by visiting our ‘About Us’ and ‘Investors’ pages.

Because of the high volume of requests, we are unable to answer individual questions or complete questionnaires.

We accept the following methods of payment: cash, Wetherspoon gift cards (available in sterling and euro, debit and credit cards (American Express, Maestro, Mastercard, Visa), JCB, Google Pay and Apple Pay and Payit (app only). Some pubs also accept foreign currency (notes only). We will provide a receipt, on request, at the time of ordering.

Payment on the app may also be made using debit and credit cards, Google Pay, Apple Pay and Payit. JCB is not accepted on the app.

Payments on the app in the UK can also be made using Natwest Payit. This facility is not currently available in Ireland.

We do not accept cash (including foreign currency) or Wetherspoon gift cards to pay for hotel accommodation.

Wetherspoon gift cards can be purchased in any pub. With the exception of large/bulk orders, they are not available to order online or over the phone.

Wetherspoon gift cards (sterling) may be purchased and redeemed only in the UK and are not redeemable in Ireland. Wetherspoon gift cards (euro) may be purchased and redeemed only in Ireland and are not redeemable in the UK.

If you would like to discuss a large/bulk order of gift cards, e-mail: 

[email protected]

Discounts are available for orders, as follows, placed via the customer services team: